Trouble Shooting Guide
Troubleshooting your existing or new ANTSIG Antenna System Installation doesn’t have to be a complicated task,but it does require a little time and effort to resolve. Here are some things you can do before you contact ANTSIG for Technical Support to see if you can resolve the issue(s) yourself. The following guide is split into two parts,the first is for an existing installation and the second is for a new installation.
Is the antenna suitable for your area
Addition of new components: Splitter
Do not use a larger splitter than required. Any unused outputs means that your splitter is too large, and you are reducing the signal unnecessarily at each output. Replace with a smaller splitter
Addition of new components: Amplifier
a) Do not locate near noisy electrical items.
b) Install as close to antenna as possible to amplify the best signal.
c) Masthead amplifiers should be located directly underneath the antenna.
d) Distribution amplifiers should be in the roof cavity.
Is amplifier suitable for your application
a) An amplifier can increase the signal too much. Bypass the amplifier to see if the signal improves.
b) The amplifier must be connected to a suitable antenna. Do not use to amplify signals from an insufficient antenna, increase antenna size.
Installed masthead amplifier that also includes a splitter
a) Splitter must include a ‘power pass’ output.
b) Power supply for amplifier (located behind TV) must be connected to the ‘power pass’ output of splitter .
c) Input of splitter must then connect to masthead amplifiers ‘power pass’ output.
a) Check power supply unit – Is LED green or red.
* Green LED = no short RED LED = short detected – re-terminate connections.
Replacement of existing components
Splitter replaced or increased in size (more splits)
a) Check that the connections are tight.
b) Too many splits may reduce signal too much. Replace with a smaller splitter or distribution amplifier.
Termination involved (new connection)
Nothing replaced - Outdoor antenna
A) Check fly lead joining TV to wall plate.
B) Visually inspect Antenna for damage or degradation. Replace if necessary.
a) Check all connections between the antenna and wall plate, starting with any splitters.
b) Replace any old, broken, degraded or suspicious looking connections.
c) Replace any old cable with RG6 Quad shield coaxial cable.
a) Compare the direction and type of antenna to others in neighborhood.
b) Replace antenna with correct type (ie: Larger/smaller and a combination VHF/UHF or UHF only).
c) Re-align the antenna if necessary.
Nothing replaced-Indoor antenna
Is indoor antenna suitable for your area. Check Antsig maps to see if a more suitable antenna should be used?
if required Install Outdoor antenna. Use F connectors and RG6 quad shield coaxial cable.
Is the antenna suitable for your area. Too large an antenna can be as bad as too small.
Check ANTSIG antenna maps to determine correct type of antenna – VHF/UHF combination.
Check ANTSIG maps to determine correct antenna size: Is it too big or too small?
a) A Fringe antenna in a prime area will produce too much signal, unless you intend to split the signal.
b) Adversely a Prime antenna in a fringe area is no good either. Do not try to compensate for this arrangement with an amplifier – it will not help.